Website of the Department of Health

How we deal with complaints

We want to help you resolve your complaint as quickly as possible.

 Let us know if you are unhappy about:

• a decision we have made
• any aspect of our work
• a member of our staff providing incorrect information or treating you unprofessionally.

If you are concerned about a policy issue, including its impact on you, we will reply to you providing information and an explanation. Where appropriate we will provide you with local contact details and sources of further information.

We aim to answer your enquiry fully. If we fail to do this please let us know and we will try and add to our original reply.

If your concern falls outside of the Department's range of responsibilities we will forward your complaint to the right service as quickly as possible.