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Making a complaint
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Last modified date:22 December 2008
There are a number of ways you can contact the Department to make a complaint.
By telephone
Please contact our Customer Service Centre on:
020 7210 4850 (lines open from 08:30 to 17:00, Monday to Friday, excluding bank holidays).
We will try to resolve telephone complaints on the spot.
If you have a hearing impairment, the textphone number is: 020 7210 5025 (open from 08:30 to 17:00, Monday to Friday, excluding bank holidays)
By post
Write to:
Head of Complaints and Public Enquiries
Customer Service Centre
Department of Health
Richmond House
79 Whitehall
London
SW1A 2NS
By fax
Send faxes to the Customer Service Centre on:
020 7210 5454
We will respond to emails, letters, and faxes within 20 working days of receipt. If this is not possible, we will explain why and agree a new deadline with you.
If you have a complaint but are unable to write or email, we will make a written note of your complaint and provide a response in the format you prefer.
Information about the Department’s complaints procedure can be made available on request, in Braille, on audio cassette tape, on disk, in large print and in other languages.
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Frequently asked questions
The Department of Health's Customer Service Centre deals with thousands of queries each week. This section answers some of our most frequently asked questions.
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