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Guidance on developing local communication support services and strategies

  • Document type:
    Publication
  • Author:
    Department of Health, Equality and Human Rights Group
  • Published date:
    20 April 2004
  • Primary audience:
    Professionals
  • Publication format:
    Electronic only
  • Gateway reference:
    2940
  • Pages:
    36
  • Copyright holder:
    Crown

This document is a summary based on research into communication support services commissioned by the DH Equality Strategy Group and conducted in 2003 by Silkap Consultants.

This summary is aimed at NHS commissioners and those involved in service development, responsible for developing local communication support services and strategies. These local strategies should form part of wider actions to provide equitable access for local communities and to achieve patientcentred services.

The document summarises the main findings of the research in relation to:

  • the legislative and policy framework for communication support services
  • analysis of existing provision
  • recommendations for commissioners/planners to consider in relation to the development of future services.

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